Privacy Policy

Wing Snob ("we," "us," "our," or "the Company") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chicks-wingsnob.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all users of our website and services located in the United States and is designed to comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable consumer protection regulations.

1. About Us

Wing Snob is a food service business operating in the United States. We are dedicated to delivering exceptional food experiences to our customers. For all privacy-related matters, you may contact us using the details below:

2. Information We Collect

We collect several types of information in connection with the services we provide. The categories of information we collect are described below:

2.1 Personal Identification Information

When you interact with our website, place an order, create an account, sign up for our newsletter, or contact us for support, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing and shipping address (including street address, city, state, ZIP code)
• Payment information (credit card numbers, debit card numbers, or other payment details — processed securely through third-party payment processors)
• Account username and password
• Date of birth (when required for age verification)
• Profile picture or avatar (if uploaded voluntarily)

2.2 Order and Transaction Information

When you place an order through our website or via third-party food delivery platforms linked to our services, we collect:

• Order history and details
• Purchase amounts and transaction records
• Delivery preferences and special instructions
• Loyalty points and rewards balances
• Coupon or promotional codes used

2.3 Usage Data and Behavioral Information

We automatically collect certain information when you visit or interact with our website, including:

• IP address
• Browser type and version
• Operating system and device type
• Referring website or URL
• Pages visited and time spent on each page
• Links clicked and features used
• Search queries entered on our website
• Date and time of your visit
• Session duration and frequency of visits

2.4 Device Information

We may collect information about the device you use to access our website, including:

• Device identifiers (such as mobile device ID or advertising ID)
• Hardware model
• Mobile network information
• Screen resolution
• Language settings

2.5 Location Data

With your permission, we may collect precise or approximate location data from your device. We use location data to facilitate food delivery services, identify nearby restaurant locations, and improve delivery accuracy. You may disable location sharing in your device settings at any time.

2.6 Communications Data

If you contact us by email, phone, or through our website contact form, we may retain records of that correspondence, including:

• The content of your messages
• Feedback, reviews, and ratings you submit
• Support ticket records
• Survey responses

2.7 Cookies and Tracking Technologies

We use cookies, pixel tags, web beacons, and similar tracking technologies to collect information about your browsing behavior on our website. Please refer to Section 9 of this Privacy Policy for detailed information about our use of cookies.

2.8 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you log in or connect your social media account)
• Third-party food delivery platforms (e.g., DoorDash, Uber Eats, Grubhub)
• Analytics providers
• Advertising partners
• Fraud prevention services

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes, including:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your account and profile
• Processing payments and preventing fraudulent transactions
• Coordinating delivery services
• Sending order confirmations, receipts, and status updates
• Handling returns, refunds, or complaints

3.2 Customer Support

• Responding to your inquiries, questions, and support requests
• Resolving disputes or issues related to your orders
• Improving our customer service processes

3.3 Marketing and Promotions

• Sending promotional emails, newsletters, and special offers (where you have consented or where permitted by law)
• Personalizing your experience and displaying relevant promotions
• Administering loyalty programs, sweepstakes, contests, or surveys
• Sending SMS marketing messages (where you have opted in)

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, by replying "STOP" to SMS messages, or by contacting us at [email protected].

3.4 Analytics and Website Improvement

• Analyzing website traffic, usage patterns, and user behavior
• Improving website functionality, design, and content
• Conducting research and development to enhance our food offerings
• Diagnosing technical issues and bugs

3.5 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws
• Enforcing our Terms of Service and other agreements
• Protecting our legal rights and interests
• Responding to lawful requests from government authorities
• Preventing, detecting, and investigating fraud, abuse, or illegal activity

3.6 Business Operations

• Managing our internal business operations and records
• Conducting audits and quality assurance reviews
• Evaluating or conducting mergers, acquisitions, or asset sales

4. How We Share Your Information

We do not sell your personal information for monetary compensation. However, we may share your information with certain third parties in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: To securely process payments (e.g., Stripe, Square, PayPal)
• Delivery Partners: To fulfill food delivery orders (e.g., DoorDash, Uber Eats)
• Email and SMS Providers: To send transactional and marketing communications
• Cloud Hosting Providers: To store and manage our website and data
• Analytics Providers: To analyze website traffic (e.g., Google Analytics)
• Customer Support Platforms: To manage customer service interactions
• Advertising Networks: To serve targeted advertisements
• Fraud Prevention Services: To protect against fraudulent activity

All service providers are required to maintain appropriate security measures and are prohibited from using your personal information for any purpose other than providing services to us.

4.2 Legal Requirements and Law Enforcement

We may disclose your information when required to do so by law or in response to valid legal process, including:

• Court orders, subpoenas, or legal process
• Requests from government agencies or law enforcement authorities
• Situations where disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties for purposes not described in this Privacy Policy when we have obtained your explicit consent to do so.

4.5 Aggregated and De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

5. Data Security

We take the security of your personal information very seriously. We implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Use

• Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Secure Payment Processing: We use PCI-DSS compliant payment processors and do not store full credit card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions.
• Password Hashing: User account passwords are stored using strong cryptographic hashing algorithms.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing.
• Data Minimization: We collect only the data necessary for the purposes described in this Privacy Policy.
• Employee Training: Our team members receive regular training on data protection and security practices.

5.2 Data Breach Response

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law. Notifications will be provided in a timely manner and will include information about the nature of the breach, the data affected, and the steps you can take to protect yourself.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights.

6.1 Rights for All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete information about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what personal information we collect, use, disclose, or sell about you.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to what is necessary to perform the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised your rights under the CCPA/CPRA.
• Right to Data Portability: You have the right to receive your personal information in a portable and, to the extent technically feasible, readily usable format.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request to us using one of the following methods:

• Email: [email protected]

We will verify your identity before processing your request. You may be asked to provide information sufficient to confirm your identity. We will respond to your request within 45 days. If we require additional time (up to 90 days total), we will inform you of the extension and the reason for it in writing. Authorized agents may submit requests on your behalf; we may require written authorization from you confirming the agent's authority.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures.

8. Children's Privacy

Wing Snob's website and services are intended for use by adults aged 18 and older. We do not knowingly collect, solicit, or use personal information from children under the age of 18. If you are under 18, please do not use our website or provide any personal information to us.

If we discover that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete that information from our systems. If you believe that a child under 18 may have provided us with personal information, please contact us immediately at [email protected].

In addition, we comply with the Children's Online Privacy Protection Act (COPPA), which governs the online collection of personal information from children under the age of 13 in the United States.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and assist in our marketing efforts.

9.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies allow our website to remember your preferences, keep you logged in, and provide a more personalized experience.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for our website to function properly. They enable core features such as shopping cart functionality, account login, and order processing. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use this information to improve our website. These cookies do not collect personally identifiable information.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your preferred language or region) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.
• Social Media Cookies: These cookies are set by social media platforms to enable you to share content from our website on social networks.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that if you disable certain cookies, some features of our website may not function properly.

For more detailed information about the specific cookies we use, their purposes, and your choices, please refer to our full Cookie Policy, which is available on our website at chicks-wingsnob.rest.

9.4 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Because there is currently no universal standard for responding to DNT signals, our website does not currently respond to DNT browser signals. However, you may opt out of certain tracking as described in this section and in our Cookie Policy.

10. International Data Transfers

Wing Snob is based in the United States, and your personal information is primarily collected, processed, and stored in the United States. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

By using our website and services, you consent to the transfer of your information to the United States. We take appropriate steps to ensure that your personal information is protected in accordance with this Privacy Policy when it is transferred internationally, including by implementing contractual protections where required by applicable law.

If you are located in a jurisdiction with specific requirements governing international data transfers (such as the European Economic Area or other regions), and you have concerns about such transfers, please contact us at [email protected].

11. Third-Party Links and Websites

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Wing Snob, including food delivery platforms, social media sites, and payment processors. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply our endorsement of the linked website or its privacy practices.

12. California-Specific Disclosures

In addition to the rights described in Section 6.2, California residents are entitled to the following disclosures under the CCPA/CPRA:

12.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, phone number)
• Commercial information (purchase history, transaction data)
• Internet or other electronic network activity (browsing history on our site, search queries)
• Geolocation data (with your permission)
• Inferences drawn from personal information to create a profile about preferences

12.2 California Shine the Light Law

Under California Civil Code Section 1798.83, California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

12.3 "Shine the Light" and California Online Privacy Protection Act (CalOPPA)

We comply with the California Online Privacy Protection Act (CalOPPA) and the CCPA. We do not share personal information with third parties for their direct marketing purposes without your consent, unless otherwise required by law.

13. FTC Act Compliance

We comply with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be transparent, honest, and consistent with representations we make to consumers. We do not engage in deceptive data collection practices and honor all commitments made in this Privacy Policy.

If you believe that we have engaged in any unfair or deceptive practices regarding your personal information, you may file a complaint with the FTC at www.ftc.gov or call 1-877-FTC-HELP (1-877-382-4357).

14. How to File a Complaint

We are committed to resolving any concerns or complaints you may have about our privacy practices. If you are dissatisfied with how we handle your personal information, we encourage you to follow these steps:

14.1 Contact Us First

Please contact our privacy team directly at [email protected]. We will acknowledge your complaint within 5 business days and aim to resolve your concern within 30 days.

14.2 File a Complaint with a Regulatory Authority

If you are not satisfied with our response, you may file a complaint with the appropriate data protection or consumer protection authority:

• Federal Trade Commission (FTC):
  Website: reportfraud.ftc.gov
  Phone: 1-877-FTC-HELP (1-877-382-4357)
  Address: 600 Pennsylvania Avenue, NW, Washington, D.C. 20580
• California Attorney General (for California Residents):
  Website: oag.ca.gov/privacy
  California Privacy Protection Agency (CPPA): cppa.ca.gov
• State Attorney General Offices: Residents of other states may contact their respective state attorney general's office for privacy-related complaints.
• Better Business Bureau (BBB):
  Website: www.bbb.org

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website at chicks-wingsnob.rest
• Send an email notification to registered users where the changes are material and affect your rights

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website and services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We are committed to working with you to resolve any privacy concerns promptly and fairly. Our privacy team is available to answer your questions and guide you through the process of exercising your privacy rights.